| Process Group |
PMBOK |
Knowledge Area Process |
Why? (inputs) |
How? (tools and techniques) |
What? (outputs) |
|
|
|
|
|
|
| Planning |
8.1 |
Quality Planning |
- Quality policy
- Scope statement
- Product description
- Standards and regulations
|
- Benefit/cost analysis
- Benchmarking
- Flow-charting
- Design of experiments
- Cost of quality
|
- Quality management plan
- Operational definitions
- Checklists
|
| Executing |
8.2 |
Quality Assurance |
- Quality management plan
- Results of quality control measurements
- Operational definitions
|
- Benefit/cost analysis
- Benchmarking
- Flow-charting
- Design of experiments
- Cost of quality
- Quality audits
|
|
| Controlling |
8.3 |
Quality Control |
- Work results
- Quality management plan
- Operational definitions
- Checklists
|
- Inspection
- Control charts
- Pareto diagrams
- Statistical sampling
- Flow-charting
- Trend analysis
|
- Quality improvement
- Acceptance decisions
- Rework
- Completed checklists
- Process adjustments
|
Quality control tools abound and often make use of these terms:
- variable: a characteristic that can be measured (e.g., weight)
- attribute: a measurement (e.g., 120 grams) that exists within or beyond a range; the measurement may be objective or subjective
Usage Notes
- This page is posted as a convenience to one particular
study group preparing for the PMP and also may serve
anyone else planning to take the test.
- All
information should be verified by each user.
- The lesson
is designed as a 15-minute introduction to senior management
that has not yet fully embraced or understood project
management as a discipline.
- The webpage is designed to
be printed in landscape orientation from Internet Explorer,
but you are free to try other approaches.
"PMBOK, PMI, and PMP" are trademarks, service marks
or certification marks of the Project Management Institute, Inc., which is
registered in the USA and other countries.
This website has been heavily
influenced by PMI and RMC Project resources mentioned; however, the website
has not been inspected or affirmed by either of those organizations or their
affiliates.
If you find this helpful, you may encourage representatives
of those organizations to request the summaries and suggestions included
here.
